So over the past few weeks I've had the same call about being able to send a reminder to customers that have fallen behind on their payments before they actually get sent to collections. Each time I've recommended the Billing Reminder report and each time that the customer viewed it and realized what it did they were amazed and completely unaware that it even existed. This report is not only used to remind customers of past due balances, it can also be used to remind your customers that if they pay in full they will receive a cash discount. This is a creative little way to get your accounts PIF (always nice right?) and your customers are more likely to do it because they are also benefitting! Basically this is a very simple way of getting the money owed to you other than sending statements or having to pay a percentage to a collection agency. There are background images required to utilize this report but we can help you get that set up at no charge, just call one of your BookMan tech support reps and we'll be happy to assist you =)